FAQs

We accept a variety of secure payment methods, including major credit cards such as Visa, Mastercard, American Express, as well as payments via PayPal.

Additionally, we use Shopify Payments, a secure payment platform integrated into our online store, allowing you to pay for your purchases with confidence.

We ship our products internationally, no matter where you are located.

Delivery times vary depending on your location.

We ship packages from France and we use La Poste with a tracked stamp to ensure the security and traceability of your package.

Delivery times for mainland France are generally 2 to 5 working days. European deliveries are typically 4-6 business days, while international deliveries may take slightly longer depending on the destination, typically 7 days to several weeks.

You can check your tracking at any time to get up-to-date information on the status of your delivery.

Delivery costs vary depending on the destination of your order.

For all deliveries in mainland France, delivery is free!

For deliveries within Europe, the charge is €6.50 but delivery is free for all orders of €50 or more.

For international deliveries, the charge is €7.50 (or local currency equivalent), but delivery is free on orders of €50 (or local currency equivalent) or more.

Once your order has been shipped, you will receive a confirmation email containing a tracking number.

You can use this tracking number to track the status of your delivery at any time on our carrier's website.

If you have lost your confirmation email containing the tracking number, or have not received it, please contact us and we will be happy to provide you with the necessary tracking information.

All information regarding our privacy policy is available on our site.

You can view our full privacy policy at the bottom of the site, in the Legal pages section.

If your order arrives damaged, please contact us as soon as possible and provide us with photos of the damage and details of the order status.

We will do our best to resolve the problem quickly by offering you a replacement or refund, whichever you prefer.